Each capitalized term below has the meaning given to it in its definition which appears in the present article:
« GENERAL TERMS AND CONDITIONS OF USE (GTCU) désigne le présent document.
CLIENT means the person who has stayed in a Gîtes de France-labelled accommodation and who writes a review of it.
« PROPRIETAIRE » désign the person who owns a hébergement publishedé on one of the sites of the Gîtes de France network.
Reviews are now a major part of the information search and reservation decision-making process for Internet users. They also offer a particularly rich source of information for owners in the continuous improvement of the quality of their services, as well as in the development of the quality of their customer relations.
These General Terms and Conditions of Use (GTCU) cover the principles and rules for collecting, moderating and returning online customer reviews.
The GTUs ensure the reliability of the collection processes and define all the principles and requirements implemented by Gîtes de France, in order to process customer reviews in a transparent and fair manner.
The processing of reviews includes the steps for their collection, moderation and return.
Gîtes de France établishes principles and rules for collecting, moderating and returning reviews with which customers must comply in order for their reviews to be accepted and published.
The submission of reviews does not give rise to any benefit or financial consideration for the customer.
Gîtes de France will reject notices that do not comply with these principles.
Gîtes de France commits:
In order to avoid conflicts of interest, authors with interests related to the subject matter are excluded.
In order to avoid conflicts of interest, authors with interests related to the subject matter are excluded.
In order to avoid conflicts of interest, authors with interests related to the subject matter are excluded.
In order to avoid conflicts of interest, authors with interests related to the subject matter are excluded.
Finally, reviews are solicited from customers who have stayed in Gites de France-labelled accommodation, with rental contracts in place to support them, and bookings made via the website www.gites-de- france.com, from our reservation centres or in some cases directly from the owners
Compliant with Law n°78-17 of 6 January 1978, known as the Loi Informatique et Liberté, customers have the right to access, modify, rectify and publish their opinion and any information concerning them by writing to the following address: Gîtes de France 40, Avenue de Flandre
– 75019 PARIS or via the contact form on www.gites-de-france.com
The customer also agrees to be recontacted for the purposes of verification, additional information, etc.
On the basis of these analyses, Gîtes de France immediately sets in motion the processes of moderating and restoring non-problematic content. Indeed, speed plays a vital role in a positive customer experience and in the relevance of published content.
Reviews expressing customer dissatisfaction with the service are not considered potentially problematic content.
All content relating to the consumer's identity and to the opinions collected and intended to be published are subject to moderation. All notices are subject to the same moderation process without distinction as to their content.
Gîtes de France uses a modération that is automatic and human.
The same moderation process applies to all reviews, whether positive or negative. Finally, moderation is carried out a priori and a posteriori by moderators.
The customer review shall be modified within a maximum period of one month from the date on which the review is published.
The customer review shall be modified within a maximum period of one month from the date on which the review is published.
The customer review shall be modified within a maximum period of one month from the date on which the review is published.
On the other hand, it is not possible for the author of a notice to modify it once it has been published.
Gîtes de France will remove images (photo, vidéo, …) accompanying reviews if the author does not have the rights to use the illustrated inputs déposés with the review.
Return constitutes:
Gîtes de France will display all opinions, whether positive or negative, as long as they comply with its principles and rules and have not been rejected during the moderation process.
Gîtes de France is not selective about the notices it publishes. Each opinion is also restored in its integrity.
The overall rating is also accompanied by a label that qualifies the rating received by the accommodation.
The overall rating is also accompanied by a label that qualifies the rating received by the accommodation.
The overall rating is also accompanied by a label that qualifies the rating received by the accommodation.
Here is the correspondence for overall scores between 3.5 and 5:
Gîtes de France will not label overall scores below 3.5.
By accepting these TOS, the customer consents to the following information being published:
Owners' responses are moderated by Gîtes de France under the same conditions as customer reviews, in accordance with the principles and rules set out in the GTC.They are published within a period of seven calendar days from the date of receipt of the review by the customer, and are attached to the review in question. Each response is displayed on the site under the review concerned.
The right of reposting is granted free of charge to the owner.
Gîtes de France retains data of a personal nature for no longer than is necessary for the purposes for which it is collected, in accordance with the provisions of the Act of 6 January 1978 as amended by the Act of 6 August 2004. Gîtes de France takes into account the legal deletion obligations linked to the maximum retention period for files containing personal data.
When there is a change of ownership and/or a complete renovation of an establishment, or a change in the substantial characteristics of the establishment, or a change in the nature of the data;ristiques substantielles, ou encore d’une cessation d’activité, Gîtes de France peut supprimer et archiver les avis relatifs à l’hébergement en question.
Gîtes de France will keep a history of any notices removed from the site, any items attached to the notices, and the reason for their removal for a period of at least one year from the date of removal of the notice.
The time limit for publication is 2 years from the date of publication of the notice.
The time limit for publication is 2 years from the date of publication of the notice.
This document applies to reviews collected by Gîtes de France for the following websites:
The client gives the various rights à Gîtes de France to distribute all of its comments.
Gîtes de France provides a tool designed to collect the opinions of its customers. This tool is provided as is. Gîtes de France offers no guarantee of any kind whatsoever regarding this tool, its content or its performance.
Gîtes de France cannot be held liable for any direct or indirect, material or immaterial prejudice suffered by the author of the notice and/or third parties as a result of the use of this tool.
Gîtes de France reserves the right to terminate, without notice or compensation, its customer reviews tool.
The GCU are applicable from the moment they are accepted by the author of the notice.
Gîtes de France reserves the right to modify these GTC at any time.