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General terms and conditions for the use of customer reviews

Article 1: Définitions

Each capitalized term below has the meaning given to it in its definition which appears in the present article:

« GENERAL TERMS AND CONDITIONS OF USE (GTCU) désigne le présent document.

CLIENT means the person who has stayed in a Gîtes de France-labelled accommodation and who writes a review of it.

« PROPRIETAIRE » désign the person who owns a hébergement publishedé on one of the sites of the Gîtes de France network.

Article 2: Scope of application

Reviews are now a major part of the information search and reservation decision-making process for Internet users. They also offer a particularly rich source of information for owners in the continuous improvement of the quality of their services, as well as in the development of the quality of their customer relations.

These General Terms and Conditions of Use (GTCU) cover the principles and rules for collecting, moderating and returning online customer reviews.

The GTUs ensure the reliability of the collection processes and define all the principles and requirements implemented by Gîtes de France, in order to process customer reviews in a transparent and fair manner.

The processing of reviews includes the steps for their collection, moderation and return.

Article 3: Information for internet users

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Gîtes de France établishes principles and rules for collecting, moderating and returning reviews with which customers must comply in order for their reviews to be accepted and published.

The submission of reviews does not give rise to any benefit or financial consideration for the customer.

  • Independence – The operations of collecting, moderating and returning reviews are completely independent of the operations of advertising and selling products and services carried out on the
  • Accessibility
  • The T&Cs are displayed at the time the review is collected; they are validated by a tick box when the review is submitted.
  • Acceptance – By validating a box à ticked when the first review is dépôt, the customer formally accepts the On this occasion, he/she also certifies :
    • être a natural person,
    • does not être in a situation of conflict of interest,
    • have personally had the consumer experience of the day for which they are giving their opinion,
    • and
    • only attach to its review items (documents, photos, etc.) of which it is the actual owner and/or holder of the rights of use,
    • and
    • agree to be contacted again for verification purposes.

Gîtes de France will reject notices that do not comply with these principles.

Gîtes de France commits:

  • à that for each contract registered by Gîtes de France, the customer can leave his opinion after his stay on the accommodation he has occupied,
  • à that the customer can leave his opinion after his stay on the accommodation he has occupied.
  • à ce qu’il n’y nélection des clients en fonction de la perception de leur expérience (positive ou négative) ou de leurs caractéristiques (par exemple clients fréquents),
  • à ce’il n’y ait ni présentation inexacte ni tromperie sur l’objet noté (la référence de l’hbergement est reportée sur le formulaire en ligne),
  • à ce’un avis ne soit pas publié dès lors que l’auteur en a fait la demande (box à cocher à la fin du formulaire de dépôt de l’avis).
  • Contact – Gîtes de France may contact the customer for the purpose of verifying the authenticity of the review. If the customer does not respond to the verification process, the review may be deleted.
  • Intellectual property – The customer transfers, free of charge and exclusively, all reproduction, representation and translation rights, the right of use, the right of exploitation, the right of adaptation and the right of distribution of the notices that it

Article 4: Collection process

  • General principles – The general objective of the collection process is to gather customer opinions in an objective and verifiable manner. It ensures that no bias can be introduced by any party. It makes it possible to ensure that customers can express their opinion on a day-to-day experience that they themselves have had, with full knowledge of how it is collected and without the collection process influencing their opinion in any way.

In order to avoid conflicts of interest, authors with interests related to the subject matter are excluded.

In order to avoid conflicts of interest, authors with interests related to the subject matter are excluded.

In order to avoid conflicts of interest, authors with interests related to the subject matter are excluded.

In order to avoid conflicts of interest, authors with interests related to the subject matter are excluded.

Finally, reviews are solicited from customers who have stayed in Gites de France-labelled accommodation, with rental contracts in place to support them, and bookings made via the website www.gites-de- france.com, from our reservation centres or in some cases directly from the owners

  • Finalité – Opinions are collected à various purposes and in particular :
    • évaluing customer satisfaction following à their séjour,
    • comparing customer reviews of different accommodation in order to help internet users in their booking decision,
    • promote the Gîtes offer from
  • Protection of personal data – Gîtes de France complies with the legislation on the protection of personal data in

Compliant with Law n°78-17 of 6 January 1978, known as the Loi Informatique et Liberté, customers have the right to access, modify, rectify and publish their opinion and any information concerning them by writing to the following address: Gîtes de France 40, Avenue de Flandre

– 75019 PARIS or via the contact form on www.gites-de-france.com

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