Article 1: Définitions
Each capitalized term below has the meaning given to it in its definition which appears in the present article:
« GENERAL TERMS AND CONDITIONS OF USE (GTCU) désigne le présent document.
CLIENT means the person who has stayed in a Gîtes de France-labelled accommodation and who writes a review of it.
« PROPRIETAIRE » désign the person who owns a hébergement publishedé on one of the sites of the Gîtes de France network.
Article 2: Scope of application
Reviews are now a major part of the information search and reservation decision-making process for Internet users. They also offer a particularly rich source of information for owners in the continuous improvement of the quality of their services, as well as in the development of the quality of their customer relations.
These General Terms and Conditions of Use (GTCU) cover the principles and rules for collecting, moderating and returning online customer reviews.
The GTUs ensure the reliability of the collection processes and define all the principles and requirements implemented by Gîtes de France, in order to process customer reviews in a transparent and fair manner.
The processing of reviews includes the steps for their collection, moderation and return.
Article 3: Information for internet users
.
Gîtes de France établishes principles and rules for collecting, moderating and returning reviews with which customers must comply in order for their reviews to be accepted and published.
The submission of reviews does not give rise to any benefit or financial consideration for the customer.
- Independence – The operations of collecting, moderating and returning reviews are completely independent of the operations of advertising and selling products and services carried out on the
- Accessibility
The T&Cs are displayed at the time the review is collected; they are validated by a tick box when the review is submitted.
- Acceptance – By validating a box à ticked when the first review is dépôt, the customer formally accepts the On this occasion, he/she also certifies :
- être a natural person,
- does not être in a situation of conflict of interest,
- have personally had the consumer experience of the day for which they are giving their opinion,
and
- only attach to its review items (documents, photos, etc.) of which it is the actual owner and/or holder of the rights of use,
and
- agree to be contacted again for verification purposes.
Gîtes de France will reject notices that do not comply with these principles.
Gîtes de France commits:
- à that for each contract registered by Gîtes de France, the customer can leave his opinion after his stay on the accommodation he has occupied,
- à that the customer can leave his opinion after his stay on the accommodation he has occupied.
- à ce qu’il n’y nélection des clients en fonction de la perception de leur expérience (positive ou négative) ou de leurs caractéristiques (par exemple clients fréquents),
- à ce’il n’y ait ni présentation inexacte ni tromperie sur l’objet noté (la référence de l’hbergement est reportée sur le formulaire en ligne),
- à ce’un avis ne soit pas publié dès lors que l’auteur en a fait la demande (box à cocher à la fin du formulaire de dépôt de l’avis).
- Contact – Gîtes de France may contact the customer for the purpose of verifying the authenticity of the review. If the customer does not respond to the verification process, the review may be deleted.
- Intellectual property – The customer transfers, free of charge and exclusively, all reproduction, representation and translation rights, the right of use, the right of exploitation, the right of adaptation and the right of distribution of the notices that it
Article 4: Collection process
- General principles – The general objective of the collection process is to gather customer opinions in an objective and verifiable manner. It ensures that no bias can be introduced by any party. It makes it possible to ensure that customers can express their opinion on a day-to-day experience that they themselves have had, with full knowledge of how it is collected and without the collection process influencing their opinion in any way.
In order to avoid conflicts of interest, authors with interests related to the subject matter are excluded.
In order to avoid conflicts of interest, authors with interests related to the subject matter are excluded.
In order to avoid conflicts of interest, authors with interests related to the subject matter are excluded.
In order to avoid conflicts of interest, authors with interests related to the subject matter are excluded.
Finally, reviews are solicited from customers who have stayed in Gites de France-labelled accommodation, with rental contracts in place to support them, and bookings made via the website www.gites-de- france.com, from our reservation centres or in some cases directly from the owners
- Finalité – Opinions are collected à various purposes and in particular :
- évaluing customer satisfaction following à their séjour,
- comparing customer reviews of different accommodation in order to help internet users in their booking decision,
- promote the Gîtes offer from
- Protection of personal data – Gîtes de France complies with the legislation on the protection of personal data in
Compliant with Law n°78-17 of 6 January 1978, known as the Loi Informatique et Liberté, customers have the right to access, modify, rectify and publish their opinion and any information concerning them by writing to the following address: Gîtes de France 40, Avenue de Flandre
– 75019 PARIS or via the contact form on www.gites-de-france.com
- Identification of the author of the notice – A notice must include the following attributes, which attest to its author's experience, and which are collected during the collection phase by :
- the identification of the customer, author of the review,
- the timestamp of the date and time of the customer's review,
- the period of the day,
The customer also agrees to be recontacted for the purposes of verification, additional information, etc.
- Structuring the content of reviews during collection – Gîtes de France gives the customer the opportunity to describe their consumer experience in their own words and However, it is requestedé :
- to comply with regulations, particularly in terms of consumer protection, competition law, press law, intellectual property, ,
- not to copy the comments or opinions of others,
- de dépose a notice readable, clear and understandable by all,
- déviter le langage SMS, les fautes d’orthographe, le langage grossier ou vulgaire, les abréviations (Ex: "c" au lieu de "c'est", "ki" au lieu de "qui"…),
- to respect text length restrictions,
- ensure that the terms used are as neutral as possible
.
- Collection form – Gîtes de France provides the customer with a questionnaire covering the séday. Gîtes de France does not steer the opinion in one direction or another The customer can describe his or her séday experience in his or her own words and language.
- Processes and tools for verification during collection – Gîtes de France has developed processes for verifying collected content to ensure that it complies with the principles and rules. These processes combine automated tools, as well as verification processes The analyses carried out are based in particular on:
- characteristics gathered during the process of identifying the consumer as a user of the review management site,
- the behaviour of the user,
- comparison of the rating awarded with the average,
and
- examination of the language used in the notice.
On the basis of these analyses, Gîtes de France immediately sets in motion the processes of moderating and restoring non-problematic content. Indeed, speed plays a vital role in a positive customer experience and in the relevance of published content.
Reviews expressing customer dissatisfaction with the service are not considered potentially problematic content.
Article 5: Modération
- General principles– The purpose of moderation is to ensure that the content collected complies with French law and the General Terms and Conditions of Use of the site, with a view to publishing, rejecting or deleting such
All content relating to the consumer's identity and to the opinions collected and intended to be published are subject to moderation. All notices are subject to the same moderation process without distinction as to their content.
Gîtes de France uses a modération that is automatic and human.
The same moderation process applies to all reviews, whether positive or negative. Finally, moderation is carried out a priori and a posteriori by moderators.
- Modacute;rateur – The modérateur is in charge of applying the rules for modération of notices He may :
- accéder à l’intégralit; of the content of the notice collected;
- access the information relating to the identity of the author collected during the submission of the notice so that, if necessary, the author can be contacted,
- access the information relating to the identity of the author collected during the submission of the notice so that, if necessary, the author can be contacted,
- access the information relating to the identity of the author collected during the submission of the notice so that, if necessary, the author can be contacted
- access à all information relating à the dépôt d’avis's history,
- assist accommodation owners in responding to customer reviews,
and
- reply to posted reviews,
- refuse the publication of problematic reviews by
- Characteristics of the modération – The modération is independent of the content of the notice (note or textual content). It is carried out a priori and a posteriori, in accordance with the law and the GTC.
The customer review shall be modified within a maximum period of one month from the date on which the review is published.
The customer review shall be modified within a maximum period of one month from the date on which the review is published.
The customer review shall be modified within a maximum period of one month from the date on which the review is published.
- Right of withdrawal The author of the notice may exercise his right of withdrawal with Gîtes de France, leading to the cessation of publication of his The notice will nevertheless remain registered in Gîtes de France's databases.
On the other hand, it is not possible for the author of a notice to modify it once it has been published.
- Rejection of the opinion – The author of the opinion is informed systematically of the rejection of his opinion and the reason for the rejection, if applicable. Following this, Gîtes de France must give the consumer the opportunity to rectify the rejected review in order to resubmit it to the moderator.
- Reasons for rejecting a customer review – A customer review may be rejected for the following reasons in particular:
- if Gîtes de France believes that its civil or criminal liability may be engaged,
- if the textual content includes insults or grossièretés,
- if the information relating to the identity of the author contains insults or grossup,
- if the textual content contains insults or grossup,
- if the textual content contains insults or grossup,
- if the textual content contains insults or grossup,
- if the textual content contains insults or grossup,
- if the textual content contains insults or grossup
- if the textual content contains algebraic characters or sequences of words without any meaning,
- if the content (text, document, image…) is unrelated to the subject noté,
- if the attributes of the notice contain concrete evidence of conflicts of interest,
- if the textual content is poorly written to the point of being unintelligible,
- if a customer makes an inappropriate comment about another piece of content or its author,
- if the textual content intended to be published includes personal information, such as the name or first name of individuals, a telephone number, a specific physical address or an email address,
- if the textual content includes a credit card, social security, bank account number or any other information that could lead to identity theft,
- if the textual content indicates that the customer has not reviewed his or her consumer experience,
- if the textual content includes an appeal à legal action,
- if the content mentions websites, hyperlinks, URLs, email addresses or telephone numbers, including those of the customer,
- if the textual content is clearly spam,
- if the elements describing the consumer experience are not filled in.
Gîtes de France will remove images (photo, vidéo, …) accompanying reviews if the author does not have the rights to use the illustrated inputs déposés with the review.
Article 6: Return of notices
- General principles
Notices shall be returned within a maximum period of one month from the date of publication, as amended.
Return constitutes:
- a display of all notices, with the exception of those rejected by the moderator,
- a chronological display of all notices
- a chronological display in relation to the day's date,
- a transparency of calculation principles for the aggregation of scores,
- a display of information on the author of the notice à côté of each
Gîtes de France will display all opinions, whether positive or negative, as long as they comply with its principles and rules and have not been rejected during the moderation process.
Gîtes de France is not selective about the notices it publishes. Each opinion is also restored in its integrity.
- Rating – All the overall ratings of the reviews are aggregated into an overall summary rating per accommodation, calculated using a simple mathematical average, together with the total number of reviews it aggregates. This score only takes into account the scores of notices posted within a period of less than or equal to the default period, which is two
.
The overall rating is also accompanied by a label that qualifies the rating received by the accommodation.
The overall rating is also accompanied by a label that qualifies the rating received by the accommodation.
The overall rating is also accompanied by a label that qualifies the rating received by the accommodation.
Here is the correspondence for overall scores between 3.5 and 5:
- 5 à 4 inclusive : Good
- 4 à 5 included : Très bien
- 5 à 4.9 inclusive: Excellent
- 5: Superb
Gîtes de France will not label overall scores below 3.5.
- Information on the author of the review – Gîtes de France distinguishes between the profile information visible to the public and all the information provided by the customer when submitting the review :
- the customer has control over the dissemination of their personal data,
- the parameterétrage is protective of the customer's privacy and identity,
- the owner's public right of reply is validated for each
.
By accepting these TOS, the customer consents to the following information being published:
- his pseudonym,
- the dates of his stay in the accommodation,
and
- the reason for his séjour (séjour en famille, séjour entre amis, ).
- Right of reply by the owner – Gîtes de France allows the owner whose accommodation is rated to publicly respond to notices in order to :
- thank the customer for their contribution,
- give its version of the facts,
Owners' responses are moderated by Gîtes de France under the same conditions as customer reviews, in accordance with the principles and rules set out in the GTC.They are published within a period of seven calendar days from the date of receipt of the review by the customer, and are attached to the review in question. Each response is displayed on the site under the review concerned.
The right of reposting is granted free of charge to the owner.
- Criteria for deleting reviews after publication – &At the request of a review author, Gîtes de France offers the possibility of de-publishing its review, while retaining traçabilité à purposes of subsequent verification.
Gîtes de France retains data of a personal nature for no longer than is necessary for the purposes for which it is collected, in accordance with the provisions of the Act of 6 January 1978 as amended by the Act of 6 August 2004. Gîtes de France takes into account the legal deletion obligations linked to the maximum retention period for files containing personal data.
When there is a change of ownership and/or a complete renovation of an establishment, or a change in the substantial characteristics of the establishment, or a change in the nature of the data;ristiques substantielles, ou encore d’une cessation d’activité, Gîtes de France peut supprimer et archiver les avis relatifs à l’hébergement en question.
Gîtes de France will keep a history of any notices removed from the site, any items attached to the notices, and the reason for their removal for a period of at least one year from the date of removal of the notice.
- Notice retention period – Notices are retained for a minimum of 2 years, unless the author of the notice exercises his right to withdraw.
The time limit for publication is 2 years from the date of publication of the notice.
The time limit for publication is 2 years from the date of publication of the notice.
- Loss of the right to post a notice for the author of a notice recognised as illicit or inappropriate after modès modération – In the event of the identification of an author who has posted one or more notices recognised as illicit or inappropriate after modèGîtes de France will cease to solicit the reviewer's opinion and will delete all comments relating to the customer concerned, after having applied the procedures relating to the rejection or publication of customer reviews explained above.
Article 7: Dissemination
This document applies to reviews collected by Gîtes de France for the following websites:
The client gives the various rights à Gîtes de France to distribute all of its comments.
Article 8: Liability
Gîtes de France provides a tool designed to collect the opinions of its customers. This tool is provided as is. Gîtes de France offers no guarantee of any kind whatsoever regarding this tool, its content or its performance.
Gîtes de France cannot be held liable for any direct or indirect, material or immaterial prejudice suffered by the author of the notice and/or third parties as a result of the use of this tool.
Article 9: Interruption
Gîtes de France reserves the right to terminate, without notice or compensation, its customer reviews tool.
Article 10: Entry into force
The GCU are applicable from the moment they are accepted by the author of the notice.
Gîtes de France reserves the right to modify these GTC at any time.